Privacy Policy
1. Introduction
Pivodel Pty Ltd ("Pivodel", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, registering your interest, attending events, or engaging with our services, you acknowledge this Privacy Policy.
2. What Information We Collect
Depending on your interaction with us, we may collect:
Full name
Email address
Phone numbers
Organisation
Job title
State or country
Industry sector
Course enquiries and Expressions of Interest
Communication preferences
Information you voluntarily provide through forms, surveys or correspondence
Where required for course enrolment through our education partners, additional information may be collected in accordance with their privacy requirements.
3. How We Collect Your Information
We collect personal information when you:
Submit an enquiry
Register your interest in a course
Attend a webinar or information session
Subscribe to newsletters
Contact us via email or telephone
Complete online forms
We may also collect limited technical information such as:
IP address
Browser type
Device information
Website usage statistics
Cookies and analytics information
This information helps us improve our website and user experience.
4. Why We Collect Your Information
We collect personal information to:
Respond to enquiries
Provide information about our courses and services
Process Expressions of Interest
Organise webinars and events
Communicate updates regarding training opportunities
Improve our products and services
Conduct marketing where you have consented or where otherwise permitted by law
Meet legal and regulatory obligations
5. Marketing Communications
With your consent, we may contact you regarding:
Upcoming courses
Information sessions
Industry events
Newsletters
Educational resources
Product and service updates
You may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us directly.
6. Disclosure of Personal Information
We may disclose your personal information where reasonably necessary to:
education providers, training partners, or organisations involved in delivering services you have requested;
service providers supporting our website, customer relationship management, marketing, communications, or IT systems;
professional advisers, auditors, insurers, or regulatory authorities where required or authorised by law; and
other organisations where you have provided your consent or where disclosure is otherwise permitted or required by law.
We take reasonable steps to ensure third parties handle personal information in accordance with applicable privacy and security requirements
7. Information Collected on Behalf of Others
In some circumstances, we may collect, use, store or otherwise handle personal information on behalf of clients, education providers, government agencies, or other partner organisations.
Where this occurs, we will:
use the personal information only for the purposes for which it was collected;
handle the information in accordance with applicable privacy legislation and any contractual obligations;
implement reasonable measures to protect personal information from unauthorised access, loss, misuse or disclosure;
restrict access to authorised personnel who require the information to perform their duties;
securely destroy or permanently de-identify personal information when it is no longer required, where permitted by law; and
cooperate with the relevant organisation regarding privacy enquiries, access requests, corrections and complaints where appropriate.
8. Data Security
We take reasonable technical and organisational measures to protect your personal information from:
Unauthorised access
Misuse
Loss
Alteration
Disclosure
While we take appropriate precautions, no method of electronic transmission or storage is completely secure.
9. Access and Correction
You may request access to the personal information we hold about you.
If your information is inaccurate or out of date, we will take reasonable steps to correct it.
Requests can be made using the contact details below.
10. Cookies
Our website may use cookies to:
Improve website functionality
Analyse website traffic
Understand user behaviour
Enhance your browsing experience
You can disable cookies through your browser settings; however, some website functionality may be affected.
11. Third-Party Websites
Our website may contain links to third-party websites.
Pivodel is not responsible for the privacy practices or content of external websites.
We encourage you to review their privacy policies before providing personal information.
12. Overseas Disclosure
Some of our service providers may store or process information using secure cloud infrastructure located outside Australia.
Where this occurs, we take reasonable steps to ensure your information remains protected in accordance with Australian privacy requirements.
We primarily store personal information within Australia. Where we collect or manage personal information on behalf of another organisation, we will comply with any contractual or legal requirements relating to the storage, processing, transfer or disclosure of that information, including any requirements restricting overseas access or storage.
13. Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law and our contractual obligations. When information is no longer required, it will be securely destroyed or permanently de-identified where appropriate.
14. Changes to this Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
15. Contact Us
If you have any questions regarding this Privacy Policy or wish to access or correct your personal information, please contact:
Pivodel Pty Ltd
Email: info@pivodel.com
Website: www.pivodel.com